Wednesday, January 03, 2007

Welcome?

My Mom was moved to a hospice yesterday and, although I promised myself I wasn't going to post about her anymore, I feel the need to vent here. My first experience with her new surroundings was not at all pleasant/reassuring, as I'd hoped. I try and take the positive out of everything these days because if I don't I'll be totally consumed with this negativity, so I'd looked forward to seeing her in her new home. That was quickly quashed.

I worked yesterday and after work Dad was waiting outside to meet me, visibly shaken/concerned. Although he didn't elaborate much, he reported that the hospice was "not going to be the right place for Mom". I thought perhaps he was just having a hard time adjusting to the change and missing her at home. But I quickly learned for myself why he felt that way.

I went over to the hospice and was really spooked by the creepy, desserted hallways as I entered the building. No one was around and I had no idea where to go. It was deathly quiet and, although it is a gorgeous, new facility, I was very unnerved there. I expected it to be buzzing with activity (it was four o'clock) - but nothing. It was like walking into a Hitchcock movie. Finally I bumped into someone who directed me to the "wing" I needed to be in. I found Mom's room, which was like a hotel room. Actually that's what her entire wing reminded me of...a quiet, isolated, empty hotel corridor. Mom's door was ajar so I peeked in but, from the doorway, all that was visible was her lower body. I saw her struggling, obviously trying to get up. When I entered the room I was shocked....I won't give the details but she obviously wasn't being attended to.

As the visit progressed, it went quickly downhill....again, no details are necessary but it was bad. And, again, it is a beautiful, state of the art facility with all the latest equipment/technology. Everything one could ever need but what was seriously lacking was any sign of "life". It was quiet, lonely, dimly lit, empty feeling and....reminded me of death. Mom never did like being alone....she loved people and the more the merrier was always her motto. She always welcomed company and you could stay as long as you wanted as far as she was concerned. She'd always enjoyed the noisy casinos of Reno and she just never ever did do "quiet" very well. Even at home, in the wee hours of the night, she slept with the comfort of the tv glow. It was weird in this place and I knew that if I felt it she surely would too. And she did.

I resigned myself to the fact that I'd have to give the place a chance and that, perhaps, I was rushing to judgement and that the change was just a shock for me. And when the nurses came in and got her out of bed and into a wheelchair, I decided to wheel her out for a smoke (yes, she should quit and no, I don't bug her about it. Neither do the nurses, who actually suggested that that's what we do). So we ventured off like the blind leading the blind, getting lost at every turn and with me realizing that the more I saw of the place, the more I hated it. The perfect dining room with cherry furniture. The lounge with big screen TV and gorgeous plants and decor. There was noone anywhere to be seen and it was only 7:00.

We rolled down the hallway and I realized that we were on the right track towards the exit. We were just about to open the door when I was shocked to see a huge bloody rottweiller standing on the other side of the glass door, nose pressed right up against it. WTF? (sorry Barb). "Nope, we ain't goin' out there Mom". We pulled a u-turn and went looking for the nurse. She then came along with us to investigate and of course, when we returned, the dog was gone. I think she thought I was losing it too for a moment there....until I pointed out the wet pawprints all around the door outside. "Well he's gone now so you'll be o.k." was her very unconvincing argument for us to venture outside. Reluctantly we did, which ended up being a big mistake. Within 30 seconds of lighting Mom's smoke, Cujo returned from the side of the building in full trot. He came right up to us and started sniffing Mom in her wheelchair, at which point I spun her away from him. I spilled her tea on the concrete as I did so and he began licking it, which gave me an idea. I threw the cup with the rest of the tea beside him and, as he went to sniff it, we bolted for the door. I managed to push the button to open it when I'll be damned if the bugger didn't slip inside the building. I let the door close behind him and Mom and I stayed outside, terrified half to death. There was another door and I frantically wheeled Mom over to it and buzzed for them to let us in. Just as they did, a nurse came and turfed the dog out the other door. As we entered the building he made a b-line right at us. Needless to say, we were a little rattled. Although Mom's not always totally "with it", she was traumatized enough to say, "where the hell have you brought me?" and "I'm scared, I wanna' go home".

I immediately scouted out the nurse who had thrown the dog out expecting her to be as concerned as I was but, apparently she wasn't - she actually thought it was quite funny. I asked if she was going to call the SPCA and she said, "nah, I think he's the dog from next door and the guy's a real jerk". I thought, "so how is that relevant?" I asked what she WAS planning on doing and it became obvious that the answer was nothing. "He seems friendly enough" was her argument. Yeah, like that made me feel safer....while she was inside behind the safety of her desk this monster could be tearing us to shreds out there. Not impressed.

Another woman who was visiting her mother came out of her room at this point and said, "oh my God, there was just a big dog in here and I'm terrified of dogs". Apparently he'd made the rounds to patient's rooms. Lovely.

The woman and I chatted about how inappropriate the nurses response had been and how the hell we were going to get out to our cars in the dark parking lot. We agreed to leave at the same time....strength in numbers. Or at least while he ate one of us the other could run like hell.

I returned Mom to her room and stayed a long time.....not only was she in a strange new environment but a 150 pound dog was terrorizing the place. He actually was barking right outside the sliding door in her room at one point. I didn't want to leave her. I cried as I did (although I obviously hid that from her). I did not feel that she was secure at all and that was a tough one for me. I went and found my new friend/bodyguard and we slowly crept outside together. And I'll be damned if Dr. fucking Dogenstein wasn't still out there, lurking in the shadows. His ears perked up as we stepped outside and, once again, he started over in our direction. We jumped in our cars (and locked the doors????....like he could open them or something). It was awful. He may very well have been friendly, but an ownerless dog on steroids who appeared hungry/thirsty was not my idea of a good companion at that moment. I called the SPCA when I returned home but apparently they never showed because when Dad showed up at the place at 7 this morning, there he was, curled up at the side door. Sad, but I've got bigger fish to fry than a stray dinosaur.

Now I'm scared to death to go there alone. Dogs can become aggressive and, without knowing the history of this one, I'm not in any mood to find out whether or not he really IS friendly. I'd rather not have to think about it. The hospice still thinks I'm overreacting and that it's quite funny. I don't. What do you think?

9 Comments:

Blogger Deb said...

Update: So it turns out that the SPCA did eventually respond to my call and picked up the dog. And it WASN'T from next door, as the nurse had indicated. She was from Alberta and had expired tags on (and was probably hungry and tired....which could've lead to some aggressiveness). I really feel for the dog but also didn't want to have to contend with it at this particular time...something about enough on my plate.

Let's hope she finds a good home.

10:32 AM  
Blogger Unknown said...

Quite a story. Not starting out on the right foot, eh?

If you don't know the dog, you don't know what to expect. Our dog is a big baby but sometimes barks at people walking by and (I'm sure) scares them a bit. I think you handled it as best as possible.

11:56 AM  
Blogger Allison said...

Wow, that was a story. I'm glad they that SPCA picked up the dog, and I hope it finds a good home.

I'm sorry to hear that things are starting off on the right foot with you Mother. I hope that as she continues to settle things might change.

12:00 PM  
Blogger Barbara Bruederlin said...

That's such a frightening tale, Deb. I wonder what is wrong with the people running the hospice? Are they understaffed?

Is there another place that you could look into? I know that it is really difficult to make that move into a care facility (my mom having done so) but there should be some positivity in the environment.

1:47 PM  
Blogger Deb said...

Thanks Rob. I know, I had a lab/border collie cross and, while she was a real teddy bear to us, she could be quite protective. I love dogs but am also scared of them when they're unattended to.

Well Allison, at this point we're just trying to keep everything on an even keel and keep Mom comfortable. And I think about that poor dog now and hope he does find a home...I knew by the way he went for the tea that he was thirsty/hungry.

I feel they are understaffed right now Barb but apparently they're in the process of hiring extra people...it's a brand new facility (they only started accepting patients last February) so perhaps that'll make a difference. There are 10 beds in there and the two nurses are the only staff at night.

3:10 PM  
Blogger mellowlee said...

I hope the doggie finds a good home too. Good for you Deb. If you hadn't called, I wonder how long it would've remained homeless and may have hurt someone!

Im sorry to hear about your mom's situation. Does she have a case manager or anything like that? Can someone request a hospice volunteer? I know there are people who could come for short visits, but it would really be nice if there were more staff around to keep the patients company!!!!! Im here if you need to talk (you know my email) *HUGS*

3:41 PM  
Blogger Deb said...

Thanks Mel. We're just sort of investigating it all right now. One good sign...the cancer agency just called and booked mom in there next Thursday, which is a relief. Because right now it kind of feels like we're just waiting around for the inevitable. I'd like to think we can try SOMETHING. As long as it isn't too invasive and can improve the quality of things. Right now they're not great but time will tell.

5:13 PM  
Blogger mellowlee said...

I think Im going to volunteer for the Cancer clinic. I think its in the Burnaby hospital. Its really nice things like bringing people orange juice while they are getting chemo, and the Looking Good Feeling Better program. You are such a good daughter Deb!! I hope the agency does something for her soon

8:31 PM  
Anonymous Anonymous said...

Its a tough thing, sounds like it is a very nice looking facility but not run well, budgets and staffing are big problems. I seem to recall a recent story in Port Alberni about a hospice where they got it built but funding didn't exist to operate and a woman who was a driving force behind it died before she could be placed in it because the lack of funding to open it..i may have details wrong so don't quote me. I can really feel your frustration in reading your story, I'm sure it has been painful for you and your mom. I know from an acquaintance that has worked in hospice it is very frustrating for them too, they only see people in end stages. Sometimes it is incredibly rewarding other times they deal with anger from patients and familiesI once asked my friend about it, how she could do it...she said she feels so good when she can do things to make help things go as easy as possible.
The lack of concern about the dog seems really strange. I've had large dogs my whole life, (always wussy friendly retrievers mind you) but I would have been very aprehensive with a stray rotweiller....best wishes with everything

12:28 AM  

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