Tuesday, March 06, 2007

I'm so burning mad right now I'm surprised my hair isn't on fire.

I went for my ultrasound and, upon my arrival, the receptionist said, "oh, you did remember to drink 32 oz of fluids this morning?". No, I didn't. I didn't know I was supposed to - but that was my fault because they probably have instructions on the back so that you read them and are prepared. I'm just stupid so I didn't. So we started from there - 4 eight ounce glasses of water downed in two minutes. I'm fucking drowning now, o.k.?

Then I had to wait in the office for my bladder to fill...an extra hour. Yeeha. Got some damn good recipes out of the magazines though.

When I was finally done I was an hour behind schedule. This meant scrapping the blood work until tomorrow (I have an appointment with a specialist anyhow). I thought I'd run over and pick up some Gyros for lunch - that way it would save me some time as I have to work at 1:30 (yes, that's nearing, but I have to vent or I'll scream).

This is where the rage comes in. I went over and ordered the food and proceeded to attempt to pay with my debit card. And, just like yesterday, I was stuck in a line up of people (embarrassed) as the machine wouldn't "process" my card. I have ample cash in there - I knew it was a "glitch" and not an nsf situation. When it happened yesterday it made me late for work (I'm NEVER late). There I was, standing with my purchase and unable to pay for it because the machine wouldn't process my card. Luckily, I knew the guy and he trusted me enough to head over to my bank and straighten things out, then return to pay him. He told me two others customers had run into the same problem in the time I'd been gone. There was a huge line up at the bank...COAST CAPITAL that is, and everyone in the line up had experienced the same thing - their cards couldn't be processed and they'd been left in a line up, holding the bag (literally). The fellow in front of me was an elderly man who explained to me that he'd been in the grocery store and couldn't pay for his groceries. He had to leave them there, after spending 30 minutes shopping for them. The grocery store he'd shopped at was a good 3 miles from the bank...this just isn't acceptable. When we questioned the tellers, they informed us that there was in fact a glitch and they were aware of it. Thanks for the heads up. Appreciate it. Although, I don't know how they could've let the customers know....I just think that someone should've been aware that there was a problem and notified others. Let the word out somehow.

Anyhow, yesterday I shrugged it off...shit happens, right? No biggie. But I rushed over to work, explained why I'd be late and then had to return to pay for my purchase. I'm supposed to be in "first gear" right now...dr.'s orders. I was in overdrive.

When it happened today, the shit hit the fan. I am not fucking impressed and, because I had to fast this a.m., this meant I couldn't take my iron pill (which I need to take with food and twice a day until my hemoglobin's back up). I had to abandon our lunch, apologize profusely to the woman who'd prepared it (I had zero cash on hand) and rush back home to down a cookie (yes Barb, oatmeal it was!). I immediately called the bank to scream "WTF"????!! They explained that their connections were down and that they didn't know when they'd be able to get things up and going. My problem was this - why not do something to inform customers? They hadn't even made an attempt to - no signs in the branches, no statements issued regarding any of it. Just business as usual. We were abandoned at the tills, feeling like idiots. There's some 'splainin' to do. I've called my branch supervisor to chew his ear off. In this day and age, this simply isn't good enough. They knew about this yesterday but informed noone. There still is no notification anywhere regarding this meltdown and, for a major financial institution raking in tons of (our) dough, they owed it to their customers to provide better service than this. It's messed up two days for me. And you don't mess with a woman scorned....don't they know that? I'll fill you in later...gotta' RUN to work now.

(Oh and my brother came in to my work yesterday....he'd been stuck at the pumps, unable to pay. I brought him up to speed on the debit deal - he didn't know what the hell was going on either. He had to leave his truck at the gas station because they obviously wouldn't let him leave without paying. Then he walked to my work, which is on the way to the bank. He took it all in stride but had to walk all the way back to the station to pay for his gas and retrieve his truck. I know now why people go postal.)

7 Comments:

Blogger justacoolcat said...

That sucks! I had it happen last week and had to call the bank too. Grrr.

5:50 PM  
Blogger Deb said...

Two days running just put me over the edge. And the bank offered little in the way of an apology...they didn't think it was a problem.

7:05 PM  
Blogger Barbara Bruederlin said...

I wonder what would happen if a whole bunch of pissed off customers switched banks?

8:02 PM  
Blogger junky said...

I refuse to carry/use a debit card for reasons like this, I visit the bank a lot to make sure I've got cash on me and I may be the last person in the world that writes checks for damn near everything.

8:46 PM  
Blogger Deb said...

Barb....it was mass confusion - all day businesses had customers purchase things, only to find that they couldn't pay for them and the transactions had to be reversed. The lottery center must've cancelled thousands of tickets today. It was a huge problem everywhere.

Junky...it took me awhile to switch over but I now make all my purchases with my debit card and pay my bills over the phone. I never use cash/cheques any more but this is a perfect example of how it can go terribly wrong when it's left to computer networks.

9:32 PM  
Blogger whitenoise said...

Well, add on one more. Revenue Canada's network crashed, tying up all of our refunds.

7:02 PM  
Blogger Deb said...

What is this, Y2K? Chrissake.

7:40 PM  

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